Returns & Refund Policy
Your satisfaction is our top priority. This policy explains your options if you are not happy with your MOMENTUM purchase.
25-Day Results Guarantee
We stand behind our products. If you have used MOMENTUM as directed and are not satisfied with your results after 25 days, you are eligible for a full refund.
To qualify for the guarantee, you must:
• Have used the product for a full 25 days following the instructions provided on our product page.
• Submit a written account of your experience, describing your experience with MOMENTUM.
• Contact us at support@takekidsmomentum.com with your order number and written account before the 25-day period expires.
The guarantee is only applicable to one refund per customer.
For subscription orders, the guarantee applies to your first order only. For details on cancelling a subscription or managing future charges, see our Subscription & Cancellation Policy.
Returns Elgibility
We accept returns for products that are unused, unopened, and in their original packaging. Due to the nature of our products, we cannot accept returns on opened or used items for hygiene, health, and safety reasons. Please inspect your order before opening any sealed packaging.
The return request must be submitted within 25 days of receiving your order. Additionally, all customers are responsible for shipping costs on returns, and a $5 per item restocking fee will be deducted from your refunded amount.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 5 days of delivery at support@momentum.co with your order number and photographic evidence of the issue. Once verified, we will arrange a replacement at no cost to you.
Incorrect Orders
If you receive an incorrect item, please notify us within 5 days of delivery. We will arrange a return and issue a replacement or full refund, based on your preference.
Shipping Delays
We know shipping delays are the worst. However, these delays are outside of our control once an order has been dispatched. We do not issue refunds due to shipping delays.
Refund Processing
Once your refund request is approved, the refund will be processed to your original payment method within 7 business days. Shipping fees are non-refundable. All refunds are issued in USD. Any fees associated with foreign currency conversion are the responsibility of the customer.
How to Initiate a Refund or Return
Email us at support@momentum.co with your order number and reason for the request. Our support team will guide you through the process.